Vivian Li, Senior Manager, Inclusive Recruitment, on intern Alelie Ocampo
“When initially onboarding the role, Alelie received limited training due to the sudden departure of the previous program manager and at the same time there was a big volume increase from RBC hiring managers. Under great pressure, Alelie not only took the initiative to learn the process, but also identified opportunities to streamline the existing process and created easy-to-follow job aids / FAQs for hiring managers, which received great feedback from the businesses we support.
In Spring 2017, RBC Procurement implemented new invoicing process for programs like Career Edge. It is a huge change management for both our vendor Career Edge Organization and our hiring managers. In order to create a seamless experience for hiring managers, Alelie took it on herself to partner with RBC’s procurement colleagues and learned about the new invoicing process so that she can direct hiring managers to the right steps when they have questions. This huge undertaking on Alelie’s part saved the hiring managers a lot of time navigating the non-user-friendly system and moved the payment steps forward.
Due to our successful promotion of program to internal hiring managers, our hiring volume increased 60% in 2017 ( 68 new interns in 2016 and 110 new interns in 2017). Alelie took the full accountability and delivered great quality services to our hiring managers. She also took every opportunity to promote the program to both internal hiring managers and external candidates who could potentially benefit the program.
RBC helped 110 interns who traditionally face employment barriers (new grads, grads with disabilities, newcomer professionals and reservists) gain valuable work experience, which is 60% more than last year. We are the first organization that exceeded 100 intern hires in Career Edge’s history in the last 15 years!
Alelie’s great work directly contributed to the great social impact RBC is able to create through this internship program.”