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Compliance Manual: Accessibility Standards for Customer Service in Ontario

By July 8, 2011August 6th, 2019Uncategorized

Career Edge Organization prides itself on being informed and up-to-date on important issues pertaining to Human Resources, employment, diversity and inclusion. The more we know, the better we can help the hundreds of host employers we work with create meaningful work opportunities for recent grads, grads with disabilities and internationally qualified professionals.

This is why our Market Development and Client Relations Specialist, Jessica Kudlats, recently attended a session on AODA (an acronym for Accessibility for Ontarians with Disabilities Act)  legislation held at the Toronto Board of Trade.

The purpose of the session was to explain the Act, specifically Customer service standard and compliance obligations. Most employers are already up to speed, but still there are many who are surprised to learn that as of January 1, 2012, all businesses in Ontario will be required to comply.

While this piece of legislation focuses on customers, employers are finding that by making their businesses more accessible and accommodating, they are able to attract more top talent than ever before.

Through our blog and online resources, we will do our part to ensure that employers are informed of what is required, but we will also share stories of success from both employers and persons with disabilities. In the mean time, here is a link to the Government of Ontario’s Compliance Manual on Accessibility Standards for Customer Service.